Practical guide
The Follow-Up Emails That Never Get Sent
Workers spend an average of 28 percent of their workweek reading and responding to email, according to McKinsey Global Institute research. The AI Operations Employee is designed for US small businesses — typically 1 to 20 people — that have recurring inbox work and no current case for a full-time specialist.
Unresolved threads cool relationships.
A quote goes out. A client asks a question. A proposal lands in a thread. Three days pass. The follow-up email never happens because there was always something more urgent. The deal cools, the client decides you are not attentive, the question sits unanswered.
This is not a discipline problem. It is a capacity problem. When you are also doing the work, managing the schedule, and handling the operations, follow-up email is the first thing that slips — and the first thing clients notice.
Tracks open threads. Follows up so you do not have to.
The AI Operations Employee classifies incoming messages by type — inquiry, booking request, complaint, vendor message, or follow-up — as they arrive.
Threads without a final resolution are tracked automatically. When a thread goes unanswered past the agreed threshold, the employee drafts the follow-up and sends it within its authority boundary — or surfaces it to you with context if it falls outside.
The work scope and authority boundary are agreed in writing before the employee starts. You define what it handles automatically and what it holds for your review.
Reminders tell you. Follow-up automation does it.
A reminder app pings you when a thread has been sitting for three days. You still have to read the context, compose the email, and send it — during whatever else is happening that morning.
The AI Operations Employee does not remind you to follow up. It drafts the follow-up, within the boundary you set, and either sends it or shows it to you ready to approve in one click.
You set the rules. It works inside them.
The authority boundary is adjustable post-deployment. If you start with the employee holding all follow-ups for your review and later decide it can send routine ones automatically, you change the boundary — no rebuild required.
This is not a chatbot that guesses what to do. It operates inside rules you wrote. The rules survive staff changes and busy weeks.
Plain numbers, on your schedule.
The employee produces a daily or weekly plain-number report: messages received, classified by type; threads resolved; follow-ups sent; open items that still need attention.
No dashboard to log into. No metrics to interpret. A short summary of what happened and what is still open lands in your inbox on the schedule you set.
Founding pilot pricing.
One-time setup plus monthly service.
| Item | Price |
|---|---|
| One-time setup | $250 |
| Monthly service | $199 |
All figures are USD. Founding pilot — limited spots.
See how the AI Operations Employee handles follow-up for a business like yours — triage, drafts, follow-up, and weekly reporting inside a written authority boundary you control.
Email time statistics reference McKinsey Global Institute, "The social economy: Unlocking value and productivity through social technologies" (source authorisation decision 074c8e33). Product capabilities are recorded in Stromation's internal governance decisions: product definition (decision 1dc17bea), inbox triage classification (decision 4b614dbd), follow-up tracking (decision 97c42619), scope-and-authority process (decision a51e2161), authority-boundary adjustment (decision 3e9f3d5b), reporting capability (decision 211760dd). Target-market definition is recorded in Stromation governance (decision b25df4c0). Product name and page title are authorised in decision 0f05a95a. Functional distinction from reminder apps is recorded in decision 75dbcda1. Rule persistence across staff changes is recorded in decision 412e8946. Reporting format (inbox delivery, no dashboard) is recorded in decision 8ec5cb0c. Pricing ($250 setup + $199/month) is the founding pilot rate, live at the Stripe checkout linked above. Last reviewed .