Refund Policy

Draft for attorney review. This document was prepared to describe Stromation's actual practices in plain English. It has not yet been reviewed by an attorney and will be updated following legal review.

Last updated: July 30, 2026

Digital products (Stromation Library)

If a Library purchase is not what you expected, email contact@stromation.com within 14 days of purchase for a full refund. No questions, no hoops. If something did not work for you, telling us why helps us fix it, but it is not a condition of the refund.

Implementation services (Stromation Systems)

Setup fees are split: half before implementation, half after acceptance testing passes with you. If we cannot deliver the agreed scope, the second half is not due.
Monthly service fees cover the month ahead and can be cancelled per your agreement terms. We do not lock clients into long terms during the pilot phase.
Third-party usage costs (messaging, hosting, AI processing) are billed at cost and are non-refundable once consumed by the providers.

How refunds are paid

Refunds are returned to the original payment method through Stripe, typically within 5 to 10 business days depending on your bank.